FAQ

Who are Maison Sankoh?

Maison SANKOH is a private luxury sourcing house dedicated to connecting clients with new, rare, and vintage designer pieces from around the world.

We operate with a quiet-luxury philosophy — prioritising discretion, authenticity, and personalised service.

Our mission is to provide a seamless, trusted, and concierge-style experience for discerning clients who value taste, privacy and excellence.

We don’t compete with retail stores — we move through private networks, collectors, and verified suppliers to secure pieces that are not always accessible to the public.

Maison SANKOH is built for those who move quietly but live tastefully.

Are items authentic?

Yes — 100% authentic only. Always.

Every item we sell is carefully authenticated by our in-house team before dispatch.

It is illegal to sell counterfeit goods in the region where our warehouse operates, and we take authenticity extremely seriously.

We do not sell replicas or inspired pieces — only verified luxury from trusted sources.

Your trust and confidence are our foundation.

Do you charge a sourcing fee?

Yes — there is a $200 sourcing fee to begin private sourcing.

This fee is credited toward your final purchase, ensuring priority access & dedicated time from our sourcing team.

Where do you ship from?

All orders ship from our authenticated warehouse hub in Asia, where each piece is verified before dispatch.

What is pre-sale section?

Our pre-sale service is designed to curate luxury specifically for you.

Once we understand your style preferences, wishlist pieces, and budget, we begin sourcing through our global network.

You will receive personalised item suggestions via WhatsApp — including photos, details, and availability from our warehouse.

Whether you’re searching for a vintage grail, a rare collector’s find, or a new season piece, simply send us a photo or description.

We take care of the rest — sourcing, verifying, and securing it for you.

Luxury sourcing, made personal.

Can you find discontinued or rare pieces?

Yes — this is one of our specialties.

From archival runway, to collector handbags, to hard-to-find jewellery, we work through private channels to secure exclusive pieces.

Can I sell my items to Maison SANKOH?

Yes — we offer a Sell-To-Us / Consignment program.

Send photos, condition details, and proof of purchase (if available), and our team will review, authenticate, and make an offer or consign your item to a store.

How long does delivery take?

Delivery typically ranges from 3–10 business days, depending on your location and customs clearance.

Our concierge team provides updates throughout your order journey.

Do you accept returns?

Due to the nature of luxury sourcing and authentication, all sales are final.

However, the majority of items come with a warranty, and client satisfaction is our top priority. If this situation arises, please contact us immediately, and we will address your concern.

How do I start my private order?

Simply send us a message on WhatsApp or Instagram with:

• Your wishlist item(s)

• Budget

• Desired timeline

Our MS Team will take care of the rest.

Luxury, handled discreetly.